Incoming phonecalls for our lending service may go unanswered by a live-person: If you still have any unanswered questions after reviewing our FAQs and Glossary sections as well as using the 'search box' on top of this page, we'd be glad to help via email, or request a callback here, and we'll call you back ourselves.
We run a 24-hour online customer support services, but our livepersons team works from Monday to Friday 10am to 2pm, and Saturdays from 9am to 1pm (GMT). We will call you during this time. At certain times of day, callbacks may not be available due to operational constraints or technical issues.
All call backs from this service are free of charge to both land lines and mobiles.
You can also contact us by emailing us with your enquiry. Calls may be recorded and may be monitored.
If you do not receive a callback from us within 7 days, your callback has not been successful and you will need to try again, or send your enquiry by email.
We will only make one attempt to call you back. If your number is busy, or you do not answer, we will not try again later.