How to complain

Our clients’ success and satisfaction is our highest priority. If you’re unhappy with any aspect of our service, we’re committed to putting it right. We will investigate the situation and resolve any issues as quickly as possible.

To make a complaint, you can send an email (please include your client id number and a daytime contact number) detailing your complaint to our Head Office at: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

We aim to resolve all complaints by close of business the following working day. If this is not possible, we’ll let you know that we have received your complaint and are investigating it.

Within four weeks of your complaint, we will explain the cause of the problem and the steps we have taken to put it right. If we’ve been unable to settle your complaint by this time, we will explain why and what we are doing to resolve the issue. We will also tell you when we will be in touch again. We aim to send you a final response within eight weeks explaining the outcome of your complaint.

Commercial Lending is not a regulated activity and, therefore, DCANS Capital do not fall under the jurisdiction of the Financial Ombudsman or the Financial Conduct Authority.

 

DCANS Capital is not providing a regulated service to you, so you will not have access to the Financial Ombudsman Service if you wish to complain about our service.

Useful Information

The FCA does not regulate some forms of buy to lets, commercial mortgages, secured loans, unsecured loans, bridging loans, trusts, agricultural loans, overseas mortgages, and conveyancing or debt management. Our lending to limited companies, incorporated partnerships and unincorporated partnerships of three or more is not regulated by the FCA.
 
Not being regulated by the FCA means that we can make our own lending decisions (incl creative credit options). All loan agreements are still subject to UK Laws and UK Courts.
 
Kindly read all our Terms and Conditions (T&Cs) carefully before you sign any Loan Agreement. If you do not understand our loan contract terms & conditions, invest in the services of a solicitor before you sign.
 
Your use of this website and/or services constitutes acceptance of our T&Cs.
 
If you disagree with our T&Cs and How We Operate, please don't use our lending services.
 

Before You Apply

You should not apply for a loan amount that you cannot comfortably afford to repay now and in the future to avoid the possibility of legal action.
 
It is an offence to knowingly give false, inaccurate or misleading information when applying for a loan. If you give such information, you may face criminal prosecution and/or civil action for the recovery of any losses incurred by us.
 
Any property used as security, which may include your home or pensions and/or business assets, may be repossessed if you do not keep up repayments on a loan or any other debts secured on it. | Our Repayment Assistance Programme is, however, available to qualified borrowers only.
 
Note: As part of our KYC and anti-fraud checks, you cannot email us from any of the free mail providers accounts as a business, including but not limited to gmail, hotmail, or yahoo. You are advised to send us an email from the email of your business or company website. If you are borrowing as a business and you don't have a website, we can't deal with you. Learn more.